Refund Policy

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so your receipt, any refund and the payment itself are Paddle’s — and so is the money until it reaches us.

Any reason, within 14 days. You can ask for a refund of any payment — a first subscription payment, a renewal, a plan change or a credit pack — within 14 days of that payment.

How much. If you haven’t used any of the credits that payment gave you, the whole payment is refunded. If you have, the unused share is refunded: a payment that gave 45 credits of which 9 were spent is refunded at four fifths. Credits already spent on rendered videos aren’t refundable, because those videos have been made and are yours to keep.

What happens to the credits. The credits a refunded payment gave are taken off your balance. A refunded subscription payment also ends that subscription; you keep any credit packs you bought separately.

Your legal rights come first. Nothing here reduces a right to a refund or withdrawal that the law where you live gives you.

You can cancel a subscription at any time from your dashboard (Manage billing). It then runs to the end of the period you’ve paid for and doesn’t renew; nothing more is charged. Cancelling on its own doesn’t refund the current period — ask for a refund as below if you want that too.

Write to apptoreel.help@gmail.com with the email you paid with, or find your order at paddle.net and request it there. Refunds go back to the card or account you paid with, normally within 5–10 working days of being approved, depending on your bank.

Refunds aren’t given where there is evidence of fraud or of refunds being used to get videos for free. A chargeback filed instead of asking first may suspend the account while it is resolved.

The rest of the terms for plans and credits are in our Terms of Service, section 4.